FAQ

Q:

1. How does it works?

A:

QBpay is an implementation of small valued stored electronic points and MYR currency that can be used within the application ecosystem as a form of e-money. QBpay is designed for two (2) main groups of users – public and merchants.


Q:

2. How do I join?

A:

Anyone that is interested can apply for a QBpay account, be it to the public or merchants. Prior to joining, there are terms and conditions that must be understood by the person that are interested. They must acknowledge the acceptance of all terms and condition before the online process can complete the application, from within the mobile application itself.

Here are the basic requirements that you must adhere before you apply for an account:

  • You must be of legal consenting age or represented by an adult (if applicable).
  • You must be supported by your own mobile phone account with a Telco company.
  • You must have your own supported mobile smartphones or devices.
  • You must have your own registered banking account with a banking institution.
  • You must understand and accept the terms and conditions presented in the application.
  • You may require a personal computer with Internet connection to use other services.

Q:

3. Where to Download?

A:

You can download the application from the Apple App Store for iOS devices and the Google Play Store for Android devices. If you have problems installing the application, you can get in touch with our Customer Service Team and they will assist you accordingly.


Q:

4. Expected File Size

A:

The QBpay application is expected to be less than 40mb in size.


Q:

5. Who can Sign Up?

A:

Must be a Malaysian citizen. If you are a foreigner and is interested to sign up, you may satisfy the regulatory and company policies in order to be approved for an account.

Below are some general guidelines for those who wish to get most of the required information and requirements ready, before proceeding to submit an account opening application to the company.

Those interested are encouraged to contact our customer service support team for more updated information.

  • A citizen of the country with NRIC or Passport Documentations issued by the government as proof (where applicable for more stringent approval processes).
  • Above the legal age of the person in the respective country of operating the account.
  • Must have their own dedicated mobile phone number.
  • Must have their own mobile phone data plan.
  • Must be able to open and manage their own local banking account with a local financial institution.
  • For others, terms and conditions are applied.
  • The interested person is encouraged to contact our Customer Service support team for more update information where applicable.

Q:

6. Sign Up More than One(1) Account

A:

The application to sign up more than one account per user will be subjected to the company policies, terms and conditions, approval processes and governing local regulatory requirements or recommendations.

No two can share a single identical mobile phone number as registered account details. The system will automatically block any submission that uses an already active mobile phone number. For cases where the previous owner of the mobile phone number no longer has ownership, the interested person my contact customer service support team for more enquiries. The interested person must meet the additional requirements to submit for approval as the new owner of an existing disputed mobile phone number records. The person must provide proof of ownership without a doubt and physical official proof of ownership to the company before an approval can be processes by the operational management team of the company.

The interested person is encouraged to contact our customer service support team for more update information where is applicable.


Q:

7. Merge/Split Account

A:

TThe company’s policy does not support splitting or merging of any existing accounts. All unwanted accounts must be submitted for closing and the applicant must proceed to submit for account opening once the pervious account are closed or managed accordingly to all terms and conditions agreed between the company and account holder.


Q:

8. What is QBpay?

A:

The QBpay is a form of electronically Stored Value System used by the mobile application and supporting system. In QBpay, there are two forms of valued store:

  • QBpoints can be redeemed through grabbing the deals in the application.
  • QBpay e-money (currency in the country operating) can be top up to the account for payment to the participating merchants’ outlets.

Q:

9. What QBpay can be used for

A:

QBpoints can be used to redeem vouchers from merchants in QBpoints redemption. QBpay can be used as an equivalent of money where participated merchants who accept payments for their goods and services via QBpay support it.


Q:

10. Where can I use QBpay

A:

QBpay can be used within QBpay mobile application stores, as well as transfer money between individual who are registered account holders of QBpay who have shared their profiles with each other.


Q:

11. Transfer Validity

A:

QBpay account that transits between different accounts has a validity period of 24 hours from the moment of submission to the system. Any QBpay account undergoes any transaction process that has gone beyond 24 hours will be terminated and all transferred amount will return back to the originating QBpay account balances. The QBpay balance will be eligible as the total collective pool of e-money for other subsequent payment within the mobile app and eco-system.


Q:

12. Minimum and Maximum Amount

A:

QBpoints

For every transaction type, send points and redemption, there are system configured preset minimum and maximum amounts of QBpoints allowed.The minimum QBpoints is QB 1; the maximum amount per day is QB 1,000 for turnover limits. This serves as general operating guidelines of the company, and may be subjected to variations according to accumulative total limits when considering the weekly and monthly limits of transactions.

QBpay

For every transaction type, transfer, payment, top up and withdrawal, there are system configured preset minimum and maximum amounts of e-money allowed.

The minimum e-money is MYR1 and the maximum amount per transaction is MYR190 for turnover limits. This serves as a general operating guideline of the company, and may be subjected to variations according to accumulative total limits when considering the weekly and monthly limits of transactions. A minimum of RM10 must keep in the wallet balance.

The interested person is encouraged to contact our customer service support team for more update information where is applicable.


Q:

13. View My Transfer History

A:

The historical records of all transactions carried out by the account holder with QBpay are displayed within the mobile application via the activity functions.

The users can access to a secured online web service portal supported by the company for more details and services where is required, such as downloading the report as a soft copy. The account holders can view only their own records. They do not have the ability or function to edit their own records. The overall period of records is limited of not exceeding 3 months of record.

The interested person is encouraged to contact our customer service support team for more update information where is applicable.


Q:

14. PIN and Password’s Requirement

A:

The transfer PIN and account password is a mandatory requirement by the company for the account holder.

The company policy is firm that the account and account holder cannot perform any form of transactions within the mobile application within any of the company’s supported channels without a transfer pin and account password.

The interested person is encouraged to contact our customer service support team for more update information where is applicable.


Q:

15. Why do I need PIN/Password

A:

The transfer PIN is mandatory for any refund functions and transfer related functions. The password is mandatory for any account opening process and is a key data input to login into the account profile from the mobile app or support online restricted channels of the company.


Q:

16. Forget PIN/Password

A:

The account holder can reset the transfer PIN, if the account is an active status, not suspended or dormant. The account holder within the mobile application can perform the transfer PIN reset, provided the account holder can successfully login to an existing QBpoint account.

The reset of transfer pin will require OTP SMS Validation process to the registered mobile phone number of the account holder. The reset will fail if the account holder fails the OTP validation process. The account holder from their own mobile can perform the password reset when the account owner wishes to change their existing account password to improve security purposes.

If the user cannot recall the login password to login into their own QBpoint account, they can contact the customer service support team for assistance.

One of the mandatory requirement for account holders who wish to reset a forgotten account password is to be physically present at the designated service center, validate their identity in person, and submit a physical form for password reset of this kind.

The interested person is encouraged to contact our customer service support team for more updated information that is applicable.


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