Getting Help

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EXPLORE

How To

Watch our tutorial videos for more information on QBpay.

How to Topup

How to Validate

How to Collect Points

Frequently Asked Questions

 

What is Qbpay?

A:

QBpay is a fun platform that gathers highlights of the “Must Have” Food & Beverages, Entertainment & Hospitality of the Malaysian. By combining lifestyle with digital technologies, QBpay supports payment via mobile, allowing your payment experience easier, faster and hassle-free. Related transaction activity includes but not limited to Scan & Pay, Peer2Peer Transfer, Split Bills, Angpau Grab, Reload, Go-Green Transaction Record, etc. You will always be rewarded by simply watching video advertisement in QBpay app, collect QBpoints, enjoy attractive weekly deals, and redeem your favourite items via in-App Redemption. Follow us on facebook: qpoints for more campaign & activity announcement.

      How do I join?

      A:

      Here are the basic requirements that you must adhere before you apply for an account:

      • You must be of legal consenting age or represented by an adult (if applicable).
      • You must be supported by your own mobile phone account with a Telco company.
      • You must have your own supported mobile smartphones or devices.
      • You must have your own registered banking account with a banking institution.
      • You must understand and accept the terms and conditions presented in the application.
      • You may require a personal computer with Internet connection to use other services.

        Where to Download?

        A:

        QBpay app is currently available on Malaysia Google Play store and App store.

          If can't seem to find or download QBpay?

          A:

          Please contact our support at www.qbpay.com/ or message us on our Facebook page: @qbpoints or Instagram page: @qbpay.

            What is the expected file size?

            A:

            The QBpay application is expected to be less than 40mb in size.

                Who can Sign Up?

                A:

                Must be a Malaysian citizen. If you are a foreigner and is interested to sign up, you may satisfy the regulatory and company policies in order to be approved for an account. Below are some general guidelines for those who wish to get most of the required information and requirements ready, before proceeding to submit an account opening application to the company.

                • A citizen of the country with NRIC or Passport Documentations issued by the government as proof (where applicable for more stringent approval processes).
                • Above the legal age of the person in the respective country of operating the account.
                • Must have their own dedicated mobile phone number.
                • Must have their own mobile phone data plan.
                • Must be able to open and manage their own local banking account with a local financial institution.
                • For others, terms and conditions are applied.

                The interested person is encouraged to contact our Customer Service support team for more update information, wherever applicable.

                  Can I sign up for more than one(1) account?

                  A:

                  Must be a Malaysian citizen. If you are a foreigner and is interested to sign up, you may satisfy the regulatory and company policies in order to be approved for an account.

                  Below are some general guidelines for those who wish to get most of the required information and requirements ready, before proceeding to submit an account opening application to the company.

                  Those interested are encouraged to contact our customer service support team for more updated information.

                  • A citizen of the country with NRIC or Passport Documentations issued by the government as proof (where applicable for more stringent approval processes).
                  • Above the legal age of the person in the respective country of operating the account.
                  • Must have their own dedicated mobile phone number.
                  • Must have their own mobile phone data plan.
                  • Must be able to open and manage their own local banking account with a local financial institution.
                  • For others, terms and conditions are applied.
                  • The interested person is encouraged to contact our Customer Service support team for more update information where applicable.

                    Can I Merge or Split Account?

                    A:

                    The company’s policy does not support splitting or merging of any existing accounts. All unwanted accounts must be submitted for closing and the applicant must proceed to submit for account opening once the pervious account are closed or managed accordingly to all terms and conditions agreed between the company and account holder

                        Where can I use QBpay?

                        A:

                        QBpay can be used as an equivalent of money where participated merchants accept payments for their goods and services.

                        QBpay can also be used to transfer money between individual who are registered account holders of QBpay who have shared their profiles with each other.

                            Is there any Transfer Validity?

                            A:

                            Yes, QBpay account that transits between different accounts has a validity period of 24 hours from the moment of submission to the system. Any QBpay account undergoes any transaction process that has gone beyond 24 hours will be terminated and all transferred amount will return to the originating QBpay account balances. The QBpay balance will be eligible as the total collective pool of e-money for other subsequent payment within the mobile app and eco-system.

                                What is the Minimum and Maximum Amount for QBpay?

                                A:

                                The minimum amount of money that can be added into your QBpay wallet is RM20. The maximum amount is RM200.

                                A minimum of RM1 must keep in the wallet balance for active account, at all time.

                                kly and monthly limits of transactions.

                                    What is the Minimum and Maximum Amount for QBpoints?

                                    A:

                                    For every transaction type, send points and redemption, there are system configured pre-set minimum and maximum amounts of QBpoints allowed. The minimum QBpoints is QB 1; the maximum amount per day is QB 1,000 for turnover limits.

                                    This serves as general operating guidelines of the company and may be subjected to variations according to accumulative total limits when considering the weekly and monthly limits of transactions.

                                        Where do I view my Transfer History?

                                        A:

                                        The historical records of all transactions carried out by the account holder with QBpay are displayed within the mobile application via the transaction functions (“Activities”).

                                            Is PIN and Password required?

                                            A:

                                            Yes, the transfer PIN and account password is a mandatory requirement by the company for the account holder. The company policy is firm that the account and account holder cannot perform any form of transactions within the mobile application within any of the company’s supported channels without a transfer pin and account password.

                                                Why do I need PIN/Password?

                                                A:

                                                The transfer PIN is mandatory for any refund functions and transfer related functions used to make your account more secure. The password is mandatory for any account opening process and is a key data input to login into the account profile from the mobile app or support online restricted channels of the company. Thus, you should keep your transfer PIN secure and change it on a regular basis. Your password is used every time you sign into your QBpay account.

                                                    How do I contact QBpay for help?

                                                    A:

                                                    Our customer support can be reach through:

                                                    1.     Facebook page: @qbpoints  

                                                    2.     Instagram page: @qbpay

                                                    3.     Support hunting line: 03-7803 6632

                                                        What should I do, if I lost my handphone?

                                                        A:

                                                        Without the 6 digit transfer pin number, no one people will be able to switch on the QBpay e-wallet. For your account safety, we encourage that you are following the step below.

                                                        1.     To request a new Sim card from the telco operator and deactivate the lost sim card. You can sign in QBpay in another phone, so QBpay account will be auto logout from another phone.

                                                        2.     Change your password and transfer pin immediately.

                                                        1. Contact us via FB: @qbpoints,  Instagram: @qbpay or Support hunting line: 03-7803 6632

                                                        Once we receive confirmation from you, we will suspend access to the QBpay account from your phone. This will prevent any transaction are unauthorized.

                                                            Get In Touch

                                                            21.04, Level 21, Menara IGB, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia.

                                                            Tel: (+6)03-7803 6632

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